Privacy policy

Effective Date: July 10, 2026

At SS Brand Rice (operated by S.Ponnusamy Gounder & Co.), we are committed to protecting your privacy. We have been serving premium quality rice since 1966. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment details processed through secure gateways (Credit/Debit cards, UPI, Net Banking). Note: We do not store your raw card details on our servers.

  • Order Tracking Data: Shipping details synchronized via third-party logistics partners (such as Shiprocket) to manage your delivery.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information and arranging for shipping.

  • Providing you with invoices and/or order confirmations.

  • Communicating with you regarding your shipments or support requests.

  • Screen our orders for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

Logistics Partners (Shiprocket): To ensure prompt delivery across India within our standard timeline of 2 to 5 working days, your name, address, and phone number are shared with our shipping partners.

4. Data Retention & Return/Refund Policy Alignment

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Please note that in accordance with our store policies, we follow a strict No-Return Policy on our food products.

Returns are only accepted if you receive a wrong item.

To be eligible for a return in this exceptional case, the product package must remain completely unopened and untampered with. Opened packages will strictly invalidate the return.

5. Corporate & Licensing Disclosures

In compliance with food safety and corporate regulations in India, your data is managed responsibly by our corporate entities:

Marketed By: S.Ponnusamy Gounder & Co., Kangayam - 638701 | FSSAI Lic. No: 12426027000150

Manufacturing Unit 1: S.S. Rice Industries, 265/2, SS Mill Road, Ayyasamy Colony East, Padiyandipalayam, Pudur, Kangayam - 638701 | FSSAI Lic. No: 12424027001066

Manufacturing Unit 2: Sri Srinivasa & Co., Sri Senniappa Modern Rice Mill., 132/2a, Padiyandipalayam, Pudur, Veeranamapalayam, Kangayam - 638701 | FSSAI Lic. No: 12421027001029

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our customer support team:

Phone/WhatsApp: +91 94425 40354

Email: sponnusamygounder.co@gmail.com

Mailing Address: S.Ponnusamy Gounder & Co., Kangayam - 638701, Tamil Nadu, India.